We understand that there may be various reasons for the deletion or deactivation of your LOCAL.ONE user account. Below are some frequently asked questions that can assist you in this process:
A user account on LOCAL.ONE can only be deleted through the LOCAL.ONE Android or iOS app. To do this, you need to open the app installed on your device. Through the 'Account' menu, you can access your user account and then delete your account via the 'Delete' option. Confirming the account deletion requires selecting 'Yes.' Your data will be automatically deleted, and you will be logged out of the LOCAL.ONE app.
Through the settings in your "Account," you have the option to request all account data stored by LOCAL.ONE. To do this, you need to open the LOCAL.ONE app on your device. Via the "Account" menu and then "Request account data," you can now request a copy of your customer data. Once the data is available for download, you will receive an email from us. In this email, you can download your user data via the "DOWNLOAD ARCHIVE" link. Just click on the link and confirm your account login once again. Your user account data will now be automatically downloaded.
Your user account will be automatically processed by the system after the request for "deletion."
Please note that the deletion of the user account does not automatically result in the reversal or cancellation of a purchase or subscription made through a third-party, such as the Apple App Store or Google Play Store. If you have purchased a subscription and are unsure how to cancel it, please contact local@alzura.com. We are happy to assist you. If your business is listed on LOCAL.ONE and you have related questions, feel free to reach out to us as well.
